Privacy Policy

1. Data Controller

The person responsible for the processing of personal data on this website is:

Alisa Mante
operating under the name LUMĒA Collective
Habsburgerstraße 11

6003 Luzern
Switzerland

2. General Information

The protection of your personal data is important to us. We process personal data confidentially and in accordance with the applicable Swiss Data Protection Act and, where applicable, the General Data Protection Regulation of the European Union.

This Privacy Policy explains what personal data we collect, how we use it and with whom it may be shared.

3. Website Hosting through Wix

This website is created and hosted using services provided by Wix.com Ltd.

Wix may process technical information when you visit the website, including:

IP address
browser and device information
date and time of access
pages visited
technical log and security data

Wix may process data through servers and service providers located in different countries, including countries outside Switzerland and the European Economic Area. Such transfers are carried out subject to the applicable legal safeguards.

Wix acts as a technical service provider for this website. Wix provides a Data Processing Agreement governing the processing of visitor data on behalf of website owners.

4. Retreat Enquiries and Contact Form

When you submit an enquiry through the contact form, we collect the information you provide, which may include:

name
telephone or mobile number
email address
any information included in your message

We use this information to:

respond to your enquiry
provide information about the retreat
discuss room options and availability
contact you regarding your interest in the retreat
organise an optional introductory call

Submitting the form constitutes a non-binding enquiry and does not create a booking or travel contract.

The processing is necessary in order to respond to your request and, where applicable, to take steps at your request before entering into a contract.

5. Transfer of Data to CIELO Collective

LUMĒA Collective is responsible for the retreat concept, communication and on-site hosting. The official package travel organiser and contractual partner for retreat bookings is CIELO Collective.

If you express a firm intention to book, the information required for the official booking process may be shared with:

Rahel Kubach
sole proprietor, trading as CIELO Collective
Goethestraße 46
40237 Düsseldorf
Germany
Email: rahelkubach@gmail.com

The information shared may include your name, email address, telephone number, selected room option and other information required to prepare the booking documents.

CIELO Collective will use this data to issue and administer the booking confirmation, travel contract, invoice, payment process and other legally required travel documents.

Official bookings and payments are handled directly by CIELO Collective.

6. Newsletter

You may voluntarily subscribe to the LUMĒA Collective newsletter through the website.

When you subscribe, we process your email address for the purpose of sending information about upcoming retreats, events and related LUMĒA Collective news.

Newsletter consent is voluntary and separate from submitting a retreat enquiry. You may withdraw your consent at any time by using the unsubscribe link included in the newsletter or by contacting us by email.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

7. Directly Hosted Videos

Videos displayed on this website are uploaded and hosted directly through Wix. They are not currently embedded from external video platforms such as YouTube or Vimeo.

When videos are loaded, Wix may process technical usage and connection data as part of operating and delivering the website.

8. Instagram Link

This website contains a link to the official Instagram profile of LUMĒA Collective.

No Instagram feed or social media plug-in is currently embedded directly into the website. Data is therefore generally transferred to Instagram only when you actively click the link and leave this website.

Once you access Instagram, the privacy terms of the respective platform apply.

9. Cookies and Similar Technologies

This website uses cookies and similar technologies.

Technically necessary cookies may be used to ensure that the website functions correctly, securely and reliably.

Optional cookies, including analytics or marketing cookies, will only be used where applicable and after the visitor has provided the required consent.

At present, LUMĒA Collective does not independently use Google Analytics, Meta Pixel or comparable external marketing tools. Wix may nevertheless use technical cookies and related technologies required for the operation and security of the website.

Visitors can manage their preferences through the cookie settings provided on the website. Wix provides tools for displaying a consent banner and controlling optional cookies.

10. Purposes and Legal Bases

Personal data is processed only where necessary for the following purposes:

operating and securing the website
responding to enquiries
providing information about the retreat
preparing a requested booking
transferring booking details to CIELO Collective
sending newsletters where consent has been given
complying with legal obligations
protecting legitimate business and security interests

Where the GDPR applies, processing may be based on:

consent
steps taken before entering into a contract
performance of a contract
compliance with legal obligations
legitimate interests in operating, communicating and securing the website

11. Data Retention

Personal data is retained only for as long as necessary for the purpose for which it was collected or for as long as statutory retention obligations apply.

Enquiry data that does not result in a booking will generally be deleted when it is no longer required for further communication, unless you have separately consented to receive the newsletter.

Newsletter data will be stored until you withdraw your consent or unsubscribe.

12. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

This website uses encrypted SSL or TLS connections to protect data transmitted through the website.

13. Your Rights

Depending on the applicable law, you may have the right to:

request information about your personal data
request correction of inaccurate data
request deletion of your data
request restriction of processing
object to certain processing
withdraw consent at any time
request data portability, where applicable
lodge a complaint with the competent data protection authority

Under Swiss data protection law, individuals may request information about whether their personal data is being processed and may request correction or deletion where applicable.

To exercise your rights, please contact:

Email: [LUMĒA email address]

14. Changes to this Privacy Policy

This Privacy Policy may be updated if the website, the booking process or the services used change.

The current version published on this website applies.

Last updated: July 2026

COLLECTIVE